Refund and Exchange Policy
WHAT HAPPENS AFTER I RETURN MY ITEM?
If you choose to return your items by post, we will inspect them to ensure that they are unworn and fit for resale. We will then send you an email, to inform you that your items have arrived and your card will then be refunded the cost of the item (Delivery charge will not be refunded).
In the event of any queries about the return of an item we would ask customers to retain receipt from postage.
If you return your items in-store, we will inspect them then and there to ensure that they are fit for re-sale. We will then inform you that we will credit your account or facilitate an exchange.
HOW RELIABLE IS PRODUCT AVAILABILITY?
Product availability is updated regularly. However, if there is an availability problem with an item displayed, we will contact you to advise you on further availability and confirm how you wish to proceed.
THE PRODUCT I RECEIVED LOOKS DIFFERENT TO THE PRODUCT ON THE WEBSITE?
All product images on our website are as accurate as possible, however due to the inconsistency of monitors/screens or colour tones, shades may not be exact to the product. Please contact our customer service team at firstname.lastname@example.org if you are unhappy with what you have received and we’ll do our best to rectify the problem quickly and fairly.
WHAT HAPPENS IF I RECEIVE THE WRONG PRODUCT?
In the unlikely event that we send you the wrong product, please contact our customer service team at email@example.com
Please send the product back to us & fill in the Returns Form (this will be included in the initial delivery) detailing what happened. As soon as we receive the returned item we will dispatch the correct product. We will issue you with the postage refund for the return postage of the incorrect item to the card used for the purchase. Please include the receipt for postage in the parcel so that we can process your refund quickly and efficiently.